← All Incidents
ROAM-2024-001

WaymoPhoenix, USA

2024-05-14
S1 · MinorU3 · ImmediateC4B1

Location

Phoenix, USA — urban alley

Residential alley, Phoenix metropolitan area

Description

A Waymo autonomous vehicle collided with a wooden utility pole while navigating a narrow alley at low speed. No injuries were reported. The incident was caused by a software issue in the vehicle's perception and path planning system that failed to properly account for the pole's position in the constrained alley environment. Waymo issued a voluntary recall of 672 vehicles to address the software defect via an OTA update.

Impact

Vehicles

672

Injuries

0

Fatalities

0

Traffic disruption: minimal

Emergency Response

SOS Button: not needed
Customer Service: normal
Remote Intervention: post-incident
On-Site Response: Waymo roadside assistance

Resolution: vehicle retrieved by Waymo team; software recall issued

Root Cause

perception and path planning

Software failed to properly detect and maintain clearance from a stationary wooden utility pole in a narrow alley environment

✅ Confirmed

Systemic Issues

  • Static object detection in constrained environments needs improvement
  • Alley and narrow passage navigation is an edge case for urban robotaxis

Regulatory Action

NHTSA recall. Waymo issued voluntary recall of 672 vehicles and deployed OTA software update to improve static object avoidance in constrained spaces.

Contributor: ROAM Core TeamUpdated: 2026-04-02